I Can See The Video, But I Can't Hear Anything

• Confirm that sound is enabled on your computer.

  • Check that your system volume is not muted

  • Check that the volume on the viewer is turned up

  • If you have external speakers, check the following -

    • The speakers are plugged into an outlet

    • The speakers are plugged into your computer

    • The speakers are turned on and the volume knob is turned up

  • If you have built-in speakers, check the following -

    • The speaker are not muted via a mute key on your keyboard

• Try closing the viewer tab, returning to your online account and launching the viewer again.

• Test audio from other flash videos from another site, e.g. www.youtube.com

• If you are still having issues hearing the webcast, please contact your System Administrator for additional help.